Post-sales is where growth compounds — or quietly leaks.
I help early-stage founders design and scale the client experience after the deal closes — onboarding, retention, and expansion motions that turn first customers into a growth engine.
The work
A post-sales foundation your next hire can actually build on.
Most early-stage teams don't need a bigger CS team — they need the system underneath it. Here's where I focus.
Onboarding that sticks
Turn the messy first 30 days into a repeatable path to first value — the moment your product actually earns retention.
A CS motion, not a CS hire
Design the playbooks, cadences, and health signals before you scale headcount. Hire against a system, not a hunch.
Retention & expansion
Build the renewal and expansion muscle early — QBRs, account plans, and pricing conversations that don't feel like begging.
Voice-of-customer loop
Close the loop between what customers say, what product ships, and what GTM promises. Fewer surprises, faster learning.
Ways to work together
Three engagements, one goal.
Every engagement starts with a free 30-minute call to make sure the shape of the work fits where you are.
CX Audit
A structured teardown of your current post-sales motion. You get a prioritized roadmap, quick wins, and a 90-day plan.
EnquireEmbedded CX Lead
I plug in as your interim Head of CX — building playbooks, hiring your first CSMs, and setting the retention baseline.
EnquireFounder Office Hours
Ongoing thinking partner for founders navigating their first renewals, first churn, and first CS hire.
EnquireGet in touch
Let's talk about your first hundred customers.
Tell me a little about where you are and what's rattling. I reply personally within two business days.